Stalled Deals
Help identify the commercial obstacles preventing progress and prepare for the conversations needed to move the situation toward a decision.
Commercial Interventions
When a critical deal or relationship needs a different approach.
Some commercial situations move beyond ordinary follow-up or account management. A valuable deal may stall, an important customer relationship may deteriorate, or a difficult negotiation may reach an impasse.
O’Connell & Company provides focused support for defined situations that require careful preparation, direct engagement, commercial judgment, and follow-through.
Situation-specific support
Focused attention on a consequential commercial issue.
A separate service from Inside Sales Turnarounds, scoped around a particular situation and its objective.
At-Risk Customer Relationships
Support leaders in understanding customer concerns, coordinating an appropriate response, and conducting important conversations.
Difficult Commercial Negotiations
Help prepare the company's position, understand the issues preventing agreement, and work toward a practical resolution within agreed authority.
The process
Preparation. Agreed authority. Direct involvement.
Understand the context
Review the background, the history of the situation, the parties involved and the obstacles preventing progress.
Define the objective and limits of authority
Agree on the desired outcome, the boundaries, responsibilities and commercial terms before participation begins. Final decisions remain with the client.
Prepare the engagement
Organize relevant facts, prepare the company's position and plan the conversations required.
Participate directly where authorized
Engage with the relevant parties only within the scope and authority agreed with leadership.
Document decisions and coordinate next steps
Clarify decisions, outstanding issues and agreed actions, and coordinate defined follow-through.
Results depend on the circumstances and actions of the parties involved. O’Connell & Company does not guarantee that a deal will close, a relationship will be retained or a resolution will be reached.
O’Connell & Company provides commercial support and negotiation assistance within agreed engagement scopes. It is not a law firm and does not provide legal advice, legal representation, or formal arbitration services. Engagements do not guarantee a specific commercial outcome.
A specific situation. A clearly defined next step.
Share what has happened, what is preventing progress and the outcome you are trying to achieve. We will discuss whether the situation fits a defined commercial intervention.